Operations & Product · Fintech · Warsaw

I make complex operations work — fast, lean, and at scale.

Six years in fintech building operations from scratch, automating what shouldn't be manual, and turning bottlenecks into systems. These are the case studies behind that work.

Case Studies

Operations · Fintech · Automation

From a manual spreadsheet to an automated refund engine

How I led the redesign of crypto refund processing — eliminating manual work, building team-specific queues, and removing compliance risk from every human touchpoint.

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Background

2024 →

Product Manager

Current

2022

Customer Operations Lead

2021

Customer Support Manager

2020

Office Manager